The waiting is nearly over. Its official! The New Home Ombudsman is coming! A culmination of two years’ campaigning and ten years dedicated work highlighting the plight of UK new homebuyers.
I spoke. They listened!
The APPG Inquiry report is being finalised and is due for publication in “at the beginning of June 2016.”
He said that he, and “many of his Parliamentary colleagues across the country have had new homebuyers coming to their MP’s surgeries to complain about the way their new home was built. Although the report hasn’t been finalised, I can confirm that the Inquiry Committee has agreed on a number of recommendations and I would like to share a few of those with you”
- A New Homes Ombudsman should be set up. This would mediate disputes between consumers and their builders or warranty providers to offer a quick resolution procedure.
- Standardised house building sales contracts should be enforced, meaning uncertainty surrounding bespoke builders’ contracts would be removed.
- There should be a mandatory right for buyers to inspect and, should they wish, carry out a full survey prior to financial completion. More details of this particular point will be announced in the final report.
- To improve transparency, builders should be required to provide homebuyers with a comprehensive information pack. This would include plain English explanations so that homebuyers can understand exactly what they are buying.”
Mr Colvile said that he “believes at the very least, these four recommendations will go a long way to creating better homes for buyers, improving trust in the house-buying system and driving up standards across the sector.”
I whole heartedly agree! I am personally delighted, having made a presentation at one of this APPG Inquiry sessions, that all four of these specific recommendations come as a direct result of the presentations made during the second session I attended. Indeed, I have personally and unstintingly campaigned for nearly two years for the introduction of a New Homes Ombudsman and I also proposed to the committee that buyers should have a mandatory right to either inspect their home, or have a professional snagging inspector do so, before they legally complete.