When the time comes to sell your new home

The valuation of older “new homes”.

Estate agents – they only act in their own best interests
For sale board 1Estate agents proudly state that a home was sold in 12 days, with the implication that the agent is good – more likely he was just plain lucky. It is even more likely, in fact a virtual certainty, that the home was severely undervalued by the agent in the first place. Sold too cheaply. You don’t need an estate agent to sell your home at a bargain price and paying upwards of £7,000 commission to the agent is adding insult to financial injury.

Whilst it is well known that most buyers take what they are told by estate agents with a pinch of salt, the same cannot be said of those selling their homes. All too often they are far too trusting, believing that as they are paying an agent for a service, acting on their behalf, in their best interests. However the industry is like the proverbial giant squid, is always “sticking its tentacles into everything property that smells like money.” Take the Energy Performance Certificates (EPC), arranged by agents for £105 yet available online for under £40. The managers running offices in high street estate agents have monthly sales targets to meet. They need properties on their books that they can sell. Homes they can sell quickly, with a minimum of time and effort or they will lose both bonuses and commission. It matters little to an agent when an offer of £20,000 less than the “asking price” is made. He loses around £300 (at 1.5%) but the vendor loses £20,000!

The great sellers’ rip-off begins with the valuation visit. They invite the agent into their home for a valuation, trusting that the agent is the professional and will advertise their home for the maximum achievable in the market. The agent will already know what “price” he will tell you to market your home for before he even gets in his car! This will be based on the most recent sales and homes currently on the market in the area. It will have little to do with the location, condition and features of your particular property. If a four-bedroom home on an estate was priced at £335,000 and sold for £320,000, then this is what he will suggest you market your four-bedroom home for and the price you can expect to get. This irrespective of the desirability of your home and whether it is double fronted and has additional rooms.

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Government scraps zero carbon requirement for new homes.

You may have missed it among all the headline-grabbing talk of increasing the minimum wage and yet more cuts to welfare, but as part of George Osborne’s summer budget announcements, this Conservative government also abolished the requirement for all new homes to be ‘zero carbon’ from April 2016.

Zero Carbon New Homes

Whilst it is reported that some housebuilders had already started work to meet the challenge, the major plc housebuilders would have probably known all along that the election of a Conservative government would at the very least, have enabled some ‘wiggle-room’ to water down or delay the requirements – if not the full scale capitulation reversal of the zero carbon policy that Osborne announced.

This pointless reversal – an appalling act of policy vandalism, will undoubtedly raise energy bills and carbon emissions well into the next century, sending out totally wrong message for the Paris climate talks. The Conservative government has cynically chosen put both house builders’ and energy providers’ profit making ahead of its deep moral responsibility to act to mitigate any possible impact on our climate in the future.

The zero-carbon commitment begun in 2006 and supported through successive governments has now been re interpreted as unnecessary ‘red tape’, allegedly holding back new house building projects, productivity and even the general UK economy.

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Summer Budget – Buy-To-let Landlords To Lose Their Tax Breaks

Budget2015Boost for first-time buyers as buy-to-let landlords’ profits are slashed in crackdown on mortgage interest tax relief. Thousands of buy-to-let landlords will see their earnings hit after George Osborne cracked down on mortgage interest tax relief in his summer Budget. These were the headlines but the reality is a bit different.

Whilst the proposals are a welcome start to end the unfair tax relief enjoyed by buy to let landlords, nothing is going to change any time soon. The Mañana Chancellor ,George Osborne hits buy to let landlords in his latest Budget – but not until April 2017 and even then the measure will be phased in over four years! This is to give landlords time to “sort out their affairs.” More likely, it will enable many UK landlords to side-step the new measure by choosing to own properties through corporate structures to continue to benefit from relief on mortgage interest payments with lower corporation tax, cut to 18% by 2020, another incentive according to mortgage brokers.

In the budget, tax relief for landlords on mortgage interest payments is to fall and they will only be able to claim the basic rate 20% tax relief on mortgage interest payments rather than 45%, or their highest rate. The Chancellor said the move will “level the playing field for homebuyers and investors”. The current tax break for landlords is estimated to cost the Treasury £6.3billion every year a Freedom of Information request revealed.

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Blame the rich and housebuilders for rising house prices

The highest paid 1% receives around 8% of the national income. The wealthiest 1% owns 23% of the national wealth. It is in property where greatest inequalities lie, not income.

Most people are in favour of higher wages and benefits for the poor, higher taxes on the rich 1% and the provision of food, clothing, shelter and health care for all. Who are against this?  The rich.   Even though the vast majority of our population is in favour of progressive and fairer policies, the rich are better placed to influence politics. Why else do wealthy individuals give so generously to political parties? The rich have always prioritised their own self-interests above the needs of the many.

The UK residential market is a prime example. The rich have squeezed out any resemblance of affordability for the many, through ever-higher house prices and declining real term wages. Demand from private buy-to let landlords, who have the benefit of generous tax breaks that homebuyers do not, have helped force house prices ever higher at the expense of working first-time buyers.

Policies such as ‘Right to Buy’ have reduced the amount of affordable, state-owned homes for rent by people on low wages or benefits. The result, those that need to rent are being forced into the private rental sector, with higher demand from those receiving housing benefit resulting in the rich landlords increasing rents ever higher, when rents can be covered by taxpayers to the tune of up to £15,000 a year, irrespective of what is considered a ‘reasonable’ or ‘affordable’ rent.

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Buyers from 60 different Persimmon developments contact BBC Watchdog, revealing poor quality and customer service issues are a nationwide problem.

Buyers beware!

Following Persimmon being featured on BBC Watchdog and in my view let off lightly, last month, the BBC Watchdog office has been contacted by hundreds of disgruntled Persimmon new home buyers from as many as sixty different developments across the country with their experiences of unfinished homes, defects and poor customer care. See the Persimmon BBC Watchdog clip here

Homes not finished

On couple featured on last nights programme were Charlotte and Ashley Read who bought a new home on Persimmon’s Waters Edge estate in Cheshire. When they were handed the keys to their brand new £190,000 new home they found:

“it looked like a half finished house. Everything was a mess there were things incomplete, no rainwater pipes” causing damp and mould inside our home. I couldn’t believe we paid money for this, it was disgusting”

It took Persimmon THREE MONTHS to finally “sort everything out”

Other new home buyers also found Persimmon’s contractors still working in their homes when they came to move in – “the house wasn’t finished but Persimmon had declared it to be ready and taken their money anyway.”

The CML final certification was brought in to prevent housebuilders handing over unfinished new homes. The Council for Mortgage Lenders initiative requires this completion certificate, along with confirmation that the new home warranty is in place, before they release the mortgage funds. So how and why can a new home be signed off by a supposedly independent Building Inspector, quite often the NHBC, when clearly it anything but complete?  How can the “inspectors,” the site manager and everyone else, miss something as obvious and quick and easy to fit as no rainwater downpipes?

The CML final inspection should to be made 14 days before the legal completion date. This is to give the solicitors and mortgage provider a minimum “14 days notice” to arrange for the funds and also would provide new home buyers with an opportunity to properly inspect their “finished home.”  How is this notice period being avoided by Persimmon (and other housebuilders) especially in the weeks and days before their financial year end cut-off date?

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Bovis fail to win a single NHBC Pride in the Job Quality Award.

Bovis homes’ website proudly (if somewhat unbelievably) claims:

“We build some of the best new homes in the UK.
We pride ourselves on being one of the country’s leading housebuilders and have established an enviable reputation for the quality of our build and design, high specification and excellent customer service.”

cropped-Bovis-Sales-Office.jpg
Well they would say that – but it can it be justified?
The truth was confirmed last Friday when the NHBC announced the 2015 winners of its Pride in the Job competition. “The NHBC Pride in the Job is the only UK-wide competition dedicated to recognising site managers who achieve the highest standards in house-building.”

Bovis site managers failed to win a single NHBC Quality Award!
For the first time in eight years, Bovis became the only large national plc housebuilder not employ a single site manager worthy of an NHBC Quality Award. Out of an average 97 “active sites” in 2014, not one of their site managers stood out above the crowd. NHBC PIJOBNot one was able to demonstrate he cared about the quality of the homes built on his site. Not one possessed the “wide range of site management skills from technical knowledge and consistency in the build process to leadership and organisational skills, and achieving the highest possible standards and best practice in house building” that the NHBC judges were looking for.

Bovis turf

No one cares at Bovis!  They cannot even be botherd to set up a sprinkler to water new turf!

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We can all do without estate agents and buying agents!

For Sale by OwnerAt last people are starting to ask why do estate agents still exist. As I have said before, in a previous blog  there is now no longer any need to use a high street estate agent to sell your house. Everything they used to do can be done using an online agent for less than £1,000, irrespective of the selling price in most cases. The only thing left for sellers to do is show potential buyers around their home. After all the owner will know more about the property than the estate agent, however good they say they are, ever will. If necessary, even viewings can be sub contracted out for minimal extra cost.

So why do estate agents still exist?  Why exactly!  It could be that older sellers are reluctant to trust the new technology or do not have confidence online. It could be vendors choose to take the easy, traditional option despite the thousands of pounds they are wasting unnecessarily. More likely it is the fact that estate agents are “like the proverbial giant squid “sticking its tentacles into everything property that smells like money.”

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Three star Persimmon homes get off lightly on BBC Watchdog 21 May 2015

“Why choose Persimmon?”  it says their website. Why indeed.
It remains a complete mystery to me why anyone in his or her right mind would actually choose to buy a new home from Persimmon. Especially when they can choose to buy from any five-star rated housebuilder with a history of winning NHBC awards for quality. Or at least avoid the worst of the housebuilders – those featured on national television programmes and in newspaper columns for both the poor standard of the homes they build and the lack of any resemblance of customer care when homebuyers discover the inevitable snags and defects, missed by the so called professionals employed by housebuilders such as Persimmon.

I am amazed that year after year, naïve young homebuyers get taken in by Persimmon’s marketing spin, some ending up in tears on national television with their fully preventable tales of woe. Preventable, because their homes could have been built with greater care. Preventable, because they could be built more slowly and all stages thoroughly checked and inspected by Persimmon site management, the warranty provider and building control inspectors. Preventable, because the government could and should introduce new legislation to protect all new homebuyers and provide an independent means of dispute resolution in the form of an Ombudsman for New Homes, rather than rely on a Consumer Code for Home Builders, set up and managed by housebuilders and other interested parties.

Talk is cheap.

All housebuilders make exaggerated claims about the homes they build and the “service” they offer to customers. Only in housebuilding could 93% of buyers experience a problem. Only in housebuilding would 47% of buyers be expecting the number of defects and problems they get. Yet they still buy new homes, year after year. Maybe they get taken in and assured by statements like these:

“Persimmon Pledge:
From the moment our customers reserve one of our new homes, we pledge to make the experience enjoyable and informative each step of the way.

 

We aim to take care of our customers, not just when they are buying but also when they have moved into their new home. All of our staff are trained to provide a high level of customer service and to deliver our comprehensive pre-move and after sales pledge to our customers.” 

 

“Quality Assured
“On completion of your new home we will provide you with a quality assured certificate for you to keep within your Masterfile.”

Pity their homes are not 100% complete when some of their buyers are told they are! Persimmon also state on their website that:

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HBF National New Home Customer Satisfaction Survey 2015

The quality of UK new homes is getting worse

The Home Builders Federation (HBF) National new home customer satisfaction survey results and house builder star ratings for 2014 were released last month with a claim by the HBF that “Homeowner satisfaction with new homes remains high” Compared to what?

The HBF fail to highlight that, even by the methods used for the industry’s own in-house satisfaction survey, the latest results show even fewer new homebuyers would “recommend their builder to a friend” – down 4%. The number of buyers “satisfied” with the quality of their new home is also down 4%. The survey results indicate that the quality of UK new homes and the standard of service offered by housebuilders is getting even worse, not better. The number of new homebuyers who “experience problems” with their new homes is a staggering 93% – up 1% on last year. In other words, buy a new home and you are virtually certain to have problems with it

Defect barratt-lovely-edge-on-skirting-board

In the survey results for 2013, 46% of buyers found more problems with their new home than they had expected. The results for last year would appear to indicate that people buying a new home expected more problems – with 47% stating that the “number of problems were in line with their expectations.” – a 20% increase. The housebuilding industry has succeeded in managing customers expectations so well that the existence of defective workmanship, snags and faults, such as leaking pipes, creaking floors, garden flooding and more in their new homes has become normal, expected and is perceived by both industry and customer as unavoidable. Clearly this is as wrong as it is unacceptable.

As in previous years, the HBF try to promote the myth that levels of customer satisfaction have improved year on year and that UK new homes are better than ever.Taylor Wimpey 9 months small size

It would be better to inspect and prevent defects rather than carry out remedial works after buyers move in. The works above were finally being done by Taylor Wimpey – 9 months after the buyers first moved in!

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HBF Survey Housebuilder Star Rating 2015

Barratt HBF Star rating

Highest Quality Housebuilder? Not exactly!

Before 2011, the star rating of  housebuilder’s was also based on the question: “Taking everything into account, overall how satisfied or dissatisfied are you with the quality of your home?”  over the last three years the star rating awarded to housebuilders is derived from the responses to just one Yes or No survey question:“Would you recommend your builder to a friend?”

Of the bigger housebuilders only Barratt, Redrow, McCarthy and Stone and Miller maintained their 5 star rating from last year.  Taylor Wimpey, Bellway, Bloor, Crest, and Churchill Retirement Living, all lost their five star rating. Persimmon, Bovis and Avant also lost a star and are now the only housebuilders rated just 3 stars in the latest HBF National New Home Customer Satisfaction Survey.  Just how bad are their new homes?

So why are standards getting worse and who is to blame?
Guilty Housebuilder CEOsThese men are all guilty – guilty of building and handing over new homes late, not fully completed, with defects and failing to provide the required level of customer care to ensure that all their buyer’s problems are rectified quickly and effectively. Britain’s least wanted! – Lacking in star quality?  They may have stars in their eyes but now have fewer on their site flags!

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