Tag Archives: house builders

HBF Survey Housebuilder Star Rating 2015

Barratt HBF Star rating

Highest Quality Housebuilder? Not exactly!

Before 2011, the star rating of  housebuilder’s was also based on the question: “Taking everything into account, overall how satisfied or dissatisfied are you with the quality of your home?”  over the last three years the star rating awarded to housebuilders is derived from the responses to just one Yes or No survey question:“Would you recommend your builder to a friend?”

Of the bigger housebuilders only Barratt, Redrow, McCarthy and Stone and Miller maintained their 5 star rating from last year.  Taylor Wimpey, Bellway, Bloor, Crest, and Churchill Retirement Living, all lost their five star rating. Persimmon, Bovis and Avant also lost a star and are now the only housebuilders rated just 3 stars in the latest HBF National New Home Customer Satisfaction Survey.  Just how bad are their new homes?

So why are standards getting worse and who is to blame?
Guilty Housebuilder CEOsThese men are all guilty – guilty of building and handing over new homes late, not fully completed, with defects and failing to provide the required level of customer care to ensure that all their buyer’s problems are rectified quickly and effectively. Britain’s least wanted! – Lacking in star quality?  They may have stars in their eyes but now have fewer on their site flags!

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Number of new homes built in 2014 up just 8 per cent to 118,760

The latest figures released by the Department for Communities and Local Government report the 137,000 new homes were started in 2014 – a 10% increase on the previous 12 months. The total of just 118,760 new homes completed in the 12 months to 31 December 2014 was up by 8% on 2013.

House prices Table

If ever there was proof that house builders are hoarding land and restricting supply this is it. Nearly every major plc house builder now has around five or six years’ supply of building land. Despite this their lobbyists the Home Builders Federation (HBF) are still bleating on about the planning system.

Stewart Baseley, executive chairman at the Home Builders Federation claimed that more than 100,000 extra people were now employed in house-building, providing a boost to the economy. Yet the HBF is demanding further incentives to encourage more development.
He said, “We are still way short of building the number of new homes the country needs, and that despite the government’s Help to Buy scheme, it was still too difficult for developers to get planning permission.”

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How poor site managers win NHBC Quality Awards

Whilst it should always be preferable to buy a new home on a site when the site manager has won an NHBC Quality Award, many new homebuyers will be amazed to discover that actual quality of the new homes being built has very little to do with the actual winning of NHBC awards for quality!

The NHBC have said “The judging process does not guarantee that every home built on a site will be without issues and our 10 year Buildmark warranty and insurance cover is there to provide protection to the homeowner should problems arise following completion.”
Perhaps this is why NHBC Quality Award-winning site managers are not necessarily the best site managers

TWPITJ1

A quality award-winning site manager but his buyers didn’t get a quality new home!

By using the right “recipe”, even the most dim-witted site manager can (and does!) win an NHBC PITJ Quality Award by following the suggestions below!

Work for the right house builder
Every year, certain housebuilders have far more NHBC award-winning site managers than others. So by working for Barratt or Taylor Wimpey, a site manager is around 10 times more likely to win an award than he would be working for Persimmon/Charles Church for example. Differing cultures, priorities and enthusiasm for the awards may explain this.

OLYMPUS DIGITAL CAMERAGet support from managers
It is essential that the site manager receive positive backing from his contracts manager and regional construction director. Without their input and support, even the best site manager will have no chance, whatever the NHBC may say about PITJ on their website; “achieving the highest possible standards and best practice in house building”

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The top 20 mistakes made by UK new home buyers

Buying a brand new home built to exacting standards, the latest energy-efficient designs with a ten-year warranty, where could naive, trusting new homebuyers possible go wrong?  Read on to discover the twenty most common mistakes made by Britain’s new home buyers and make sure you don’t become yet another victim of the UK housebuilding industry.

cropped-Bovis-Sales-Office.jpg1) Buying a new home because they can not because they should Various government schemes such as Help to Buy schemes make it easier and often the only financially possible way to get on the housing ladder. Being able to buy is not alone a good enough reason to buy a new home.

2) Using the housebuilder’s recommended, suggested or nominated firm of solicitors
The number one mistake made by new homebuyers. Despite it being illegal for housebuilders to insist that buyers use a certain solicitor, it still occurs. One major plc housebuilder even pre-filled in reservation forms with their preferred solicitor! By using the housebuilder’s solicitor buyers are not only relinquishing control of the process to the housebuilder, they are actually putting themselves at a legal disadvantage by not having their interests represented. Issues include; buyers legally completing on unfinished houses, a buyer of a flat later discovered specifications had been changed and the length of lease reduced and being told that completion certificates and warranty documents had been received when they had not even been issued, due to unresolved compliance and warranty problems with the home.

3)  Not having their new home independently professionally snagged and inspected
Snagging inspectorThe second biggest mistake new homebuyers make is not having their new home professionally snagged and inspected before they legally complete. It is a sad fact that around 96% of all new homes buyers will have defects and problems with their new homes after they have moved in. Many, if not all of these could have been prevented if the property had been properly inspected at each construction stage by both the housebuilder’s site management and warranty provider. It is therefore essential that new homebuyers use an independent professional to thoroughly snag and inspect their new home before they legally complete. This not only ensures it is, at the very least, fully completed before they pay for it, it also highlights all visible defects, snags and breaches of regulations and warranty standards. Unfortunately both the housebuilders and warranty providers cannot be relied upon to properly carry out the inspections and oversee remedial works to correct defects.

4. Not doing any research regarding housebuilders or new homes before buying
Websites such as our sister site www.brand-newhomes.co.uk and various forums have a wealth of information available for the new homebuyer. This enables them to make a fully informed choice, aware of what can and does go wrong and what steps they can take to reduce disappointment and feelings of regret and resentment after moving in.

5. Paying too much – not getting a discount
All house builders have a price list but only a fool actually pays the full price. Site sales staff nearly always have “negotiables” they can offer buyers with discounts amounting to 5-10% off the full advertised price on certain plots at certain times of the year. In addition, many new homebuyers buy at or near the top of the market paying too much only to later watch as the resale value of their home plummets just as interest rates rise and the housing market crashes.

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House builders forced to hire bricklayers from Portugal on £1000 a week.

House builders are, according to yesterday’s  Daily Mail are being “forced” to hire bricklayers from Portugal on £1,000 a week because of a shortage of workers that are able to do the job.   According to recruiters, a shortage of skilled people in the UK is forcing firms to look abroad for construction workers, who can demand double the “usual” day rate.

But the influx of overseas tradesmen could actually be good for the industry. Most European workers are more polite, co operative and produce higher standards of work than British tradesmen. Many site managers would actually prefer a Lithuanian or Pole to many British workers!

P1000442James Hick, from the recruitment company Manpower, told the Daily Mail that building firms were looking for bricklayers in Portugal. He said: “There is a severe shortage of skilled tradespeople in Britain bricklayers, plumbers, electricians, mechanical engineers, HGV drivers.”

“Where they were paying £500 a week at the beginning of the year, the demand for those skills means they are now paying £1,000 a week. That pressure on skills is huge, particularly in the construction industry in the South East and London. During the downturn, he said, many firms stopped training schemes and were left without skilled workers when contracts started coming in. That is not something that can be resolved quickly, but companies need people who can work now, so they have had to put up pay and look elsewhere.”

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A personal plea to Construction Minister Nick Boles

Dear Mr Boles,
You recently said that you regard house builders as the “unacceptable face of capitalism” after seeing first hand the shoddy workmanship of two house builders in your own constituency, adding housebuilders   “need to design beautiful places that respect the local environment, and they need to build houses to a high quality which will stand the test of time. If they don’t, I cannot and will not defend them.”

I have been campaigning for 8 years via my website www.brand-newhomes.co.uk and my blog www.new-home.blog.co.uk to make the public more aware of the poor quality and design of new homes and housebuilders’ poor and often non-existent after sales service.

Your government has done more for the house building industry than any other government and continues to be the “gift that keeps on giving”. Only this week, stamp duty was reformed. Whilst this is good news for the majority UK house buyers and very welcome, it is also particularly good news for housebuilders, now able to increase their prices even more now that stamp duty threshold ‘chokes’ have been removed. This follows the 20% discount on new homes for first-time buyers under 40, in addition to: NewBuy, FirstBuy and the biggest taxpayer subsidy of all: “Help to Buy” which has ‘helped’ house builders to record profit rises by increasing average selling prices by 20%. Furthermore, your government has relaxed planning rules, requirements to build affordable housing,  Section 106 obligations, Community Infrastructure Levy and the zero-carbon homes policy. There has never been a better time to be a major British home builder.  Ask, and ye shall receive!

If it was not for the dogged determination of Kirsty Burton and her neighbours, perhaps you would never have witnessed first hand the dire quality standards at a Persimmon estate in your constituency. You personally also discovered the complete contempt housebuilders have for anyone calling them to task over the quality of their homes and their indifference to dealing with defects in their customer’s homes. Quite frankly, if a government minister is unable to get a satisfactory response from Persimmon CEO Jeff Fairburn, what chance have the buyers of this company’s new homes?

But please do not make the mistake that this is a new phenomenon,  restricted to just one or two housebuilders on a handful of developments. It is a national epidemic!

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Why a certain types of person buy new homes from particular housebuilders

Have you ever wondered what type of person buys a new home from particular house builders?

For a bit of fun at this time of year, we came up with the idea of trying to figure out the type of people who buy new homes – their personality, background, social class etc for each of the major house builders.

We already knew that new home buyers are generally people who cannot do DIY, that hate gardening, but like living with strangers looking at them watching television and have few possessions and small furniture!

We also already presumed that Persimmon home buyers would mostly comprise of Sun readers, gullible people who eat bad diets and vote on X factor. Who look for homes near a tattoo parlour, bookmaker, chip shop would be essential.

So this year we asked the gifted satirist “Ted Da Yonga” to come up with something. “Ted” is the author of the Mr Anthrop’s Blogspot “A tale of corporate greed, callousness and moral bankruptsy which started in reaction to an outrageous claim by Persimmon Homes and has since become a series of fictitious (mostly!) satirical stories based on real life situations facing the many buyers of new homes.

As with all Ted’s work please note it is satire – “this means it is for entertainment only and is not true. Mr Anthrop accepts no responsibility for the accuracy or otherwise of this information – it is all untrue. If you are a house developer reading this, well done –  ‘No child left behind’ is working!”

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Taylor Wimpey CEO Peter Redfern suggests there is scope to increase prices of new homes even in a falling market!

The Daily Telegraph recently published a story featuring Taylor Wimpey CEO Peter Redfern claiming that new regulations following the Mortgage Market Review, which have restricted borrowing for second-hand homes, have not adversely impacted the business and Help to Buy is still being used by their first time buyers. The company also announced that it is fully sold for 2014 and has confirmed a profit upgrade.

Pete Redfern

Peter Redfern

Mr Redfern, in a somewhat blatant attempt to talk up the prospect of further  new home price increases, is claiming that housebuilders have more room to adjust prices upward since they were starting from a lower base, having fallen behind valuations for existing homes after the great recession. So are we to interpret that, housebuilders such as Taylor Wimpey have not increased their prices in line with the general local market since 2008?

He said:

“Housebuilders have to keep liquidity in the business and have more room for price adjustment sellers of existing homes by contrast may take their property off the market if they are not getting the right offer. Big houses in the country market are also proving harder to sell, where housebuilders are not that prevalent. This is having a negative impact on the outlook for the market for existing homes.”

Schemes, in particular Help to Buy, continue to give the new home industry a taxpayer-subsidised helping hand.   “………..attractive products that help credit availability and affordability – whereas stricter mortgage rules have started to affect sales in the second-hand market. After the downturn mortgage lenders penalised new build specifically apartments as they felt young buyers posed a greater risk with good incomes but low deposits, but these differences are starting to unwind.”

If new homes were penalised, it was because there is always  a 10-20% price premium. Lenders required higher deposits to give more of a buffer to account for the premium and added risk of steeper falls in valauations should the market turn.

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First-time buyers under the age of 40 are to be offered 20% discounts on 100,000 new homes.

Ho Ho Ho! –  Christmas comes early for house builders as David Cameron is set to announce another extension of the Help to Buy scheme at his party’s conference in Birmingham this week. 

Help To Buy 3 jpgUnder the latest proposals, David Cameron anticipates that up to 100,000 houses would be built on so-called ‘brownfield’ land and offered for sale only to young people buying their first home in England. The new homes would be offered at discounted prices of 20% less than their market value.  Exactly who will be valuing the new homes and “comparable” homes has yet to be clarified, but it should be expected that the house builders would set the “market prices” and then “discount” them by 20%. So, in theory at least, a new house worth £200,000 could be bought by a first-time buyer under 40 for £160,000 with a potential saving of £40,000. 

To make the discount possible, the Conservatives are proposing to exempt house builders from certain taxes and requirements such as the Section 106 provision of affordable and social housing, the Community Infrastructure Levy and the Zero Carbon Homes Standard on these sites. In addition, brownfield sites – land previously used for commercial or industrial purposes – and surplus public sector land  will be released to house builders at knock-down prices to fund the discounting – savings which house builders will be “obliged” to pass on to buyers. 

OLYMPUS DIGITAL CAMERAHouse builders will be required to demonstrate, before planning approval is given, that the homes they are proposing to build will be at least a 20% cheaper than comparable houses in order to qualify for the discounted land and tax exemptions. That could mean that at the outset, the homes would have a price set before planning and could perhaps discourage house builders from land banking these sites. Brownfield land can be notoriously costly to develop. Previous industrial and commercial sites are often contaminated and the demolition and  clean up of toxins can be as time-consuming as it is expensive. Factor in that it will also be necessary to bring in clean topsoil and that costly foundation designs may also be required, it is not surprising that the house builder’s preference is always going to be Greenfield land. 

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Redrow’s Steve Morgan – always moaning!

Steve MorganHardly a person to let an opportunity slip to gripe about the perceived failings of the planning process and other woes of the house building industry, Redrow’s CEO Steve Morgan, is becoming a regular whinger whenever his company release results or issue interim statements to the City.   His latest tirade this week concerned the release of greenbelt land for house building, capacity issues relating to labour and materials shortages and his perceived restrictive planning policies. 

Reasons to be cheerful?

Morgan’s company Redrow released a record set of results and doubled the dividend paid to its shareholders on the back of a 91% increase in profits to £132.6 million for the year to the end of June.  The average selling price of a Redrow home is also up 13% to £239,500 – the fifth highest of the large house builders.  The number of new homes built was also 27% higher, up 727 to 3,597. All of this thanks to the government’s Help to Buy scheme, acknowledged by Redrow and facilitating over a third of their private sales (35%). 

You would think this would make for a very happy bunny – especially when you consider that Morgan will be £3million richer as he owns 150 million shares in his company – but not apparently so. 

On brick shortages:

According to Morgan, there are just not enough bricks being made to go round. Strange, as his competitors Barratt managed to build 13,663 new homes, nearly four times more than Redrow and Taylor Wimpey also managed to get bricks for the 11,600 new homes they built last year, again over three times the number Redrow built! 

It takes around 10,000 bricks to build the average UK house.  Around 1,560 million bricks were made last year – enough for 156,000 new houses.  Nowhere near that number of houses will be built in 2014;   in fact, it would be a surprise if a total of 156,000 new homes are built this year!  So enough bricks are being made and Redrow’s competitors manage to order sufficient quantities so perhaps Morgan should be looking closer to home! 

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